We take your privacy seriously
PLAYMOG, a brand managed by Massive Online Gambling (MOG) B.V. respects your privacy. Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside our group of companies. If you are a registered user and have supplied your email address and/or phone number, we may contact you to tell you about new features, ask for your feedback, or just to keep you up to date with what's going on with PLAYMOG and our games. If you do not want to receive any communication from us simply change your settings in your back office to reflect this.
Credit card details
Using your Credit Card at our website (playmog.com) is perfectly safe. All communication with our payment processors is encrypted. Massive Online Gambling (MOG) B.V. do not store your card details; in the event of a subscription your card details are stored with one of our payment processors which are certified by Visa/MasterCard (PCI) to store your card details. We will never ask for your credit card details by email or by phone, card details will be requested only during loading of your account and payments on our website. We recommend that you do not share your credit card details with anyone (other than as a form of payment on secure websites and at secures retailers that you have verified).
Your winnings and withdrawals are kept strictly confidential; winnings are only published if you have agreed for us to use this in our marketing. Your financial transactions are private, we do not provide this information to any third party unless such information is required to be disclosed by law, regulation or any governmental or competent regulatory authority. Note that each person (player) is responsible for their own taxes and is obligated to follow the laws and regulations in their jurisdiction. We do not contribute towards tax evasion.
Remember the Risks Whenever You Use the Internet
While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Massive Online Gambling (MOG) B.V. and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition, other Internet sites or services that may be accessible through EG have separate data and privacy practices independent of us. We therefore refuse any responsibility or liability for their policies or actions.
If Massive Online Gambling (MOG) B.V. were acquired, or in the unlikely event that we go out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Massive Online Gambling (MOG) B.V. may continue to use your personal information as set forth in this policy.
The services and content on this website are provided by Massive Online Gambling (MOG) B.V., Curacao, Netherlands Antilles (Dr. M.J. Hugenholtzweg Z/N, UTS Building), a company which is fully licensed and regulated by the laws of Curacao. Financial transactions taking place on this website are managed by MOG B.V./MOG LTD./MOG AS.
The European Union's General Data Protection Regulation (GDPR)
Why we collect personal data: The purpose of collecting personal data is to identify you as a customer of Massive Online Gambling (MOG) B.V., and to ensure you are of legal age (18 years) and that you resident in a country where we can accept players from. We are also required to collect and store your data related to financial transactions, both deposit and withdrawals. If you do not consent to the submission of personal data or if you subsequently withdraw your consent, then we cannot provide you with our services. Note that if you withdraw your consent we by law are obligated to keep your records related to financial transactions for a certain time.
How your personal data are used: Your contact data, including personal data, are used to identify you as a player on our websites. Additionally, we will use your contact information to send you information by email and SMS.
How you can access and update your personal data: You can access your data in your player back office. Due to KYC requirements you cannot update your personal data and address yourself, our support team will manage this for you upon your request (additional documentation such as proof of address might be required). You may also subscribe to our email newsletter and control how you want us to send you notifications, e.g. by email or SMS.
How we share your personal data: We will share your personal data with companies within our group of businesses. We may also share personal data with the police or other public authorities if presented with a court order, seizure warrant or other equivalent request for disclosure of information. We will never share and/or sell your data to a third party.
Transfer of personal data outside EU/EEA: We are required by law to keep a copy of your game history and personal details with our licenses provider in Curacao, this data is encrypted and can only be accessed in an event where the licensing authority come to the conclusion that we have violated the licensing terms, or in the unlikely event of bankruptcy.
Automatic processing and decision-making based on personal data: Your personal data, game history and financial activities are subject to a number of automatic checks, and data that do not pass the checks may be rejected or flagged for manual inspection.
How long we keep your personal data: Personal data are kept for at least 3 years after the termination of the player account. Personal data pertaining to payments and withdrawals are kept for at least 10 years, as required by international law.
Your right to complain: If you are a natural person residing in the European Union or European Economic Area and you believe that our use and processing of your personal data are not in compliance with the General Data Protection Regulation (GDPR) or any other applicable legislation, you have the right to complain to the Supervisory Authority in your country of domicile.