FAQ


If you cannot find the answer you are looking for, contact us

How do I open an account at PLAYMOG.com?
If you are of legal age (18 years) and live in a country where we accept players from you can open an account with us. Simply click on the register button to get your account. Please note that when you register on PLAYMOG you will also become a member of our affiliate program, this is free and without any obligations.

I have forgotten my username/password?
To get a new password click on the forgotten password link on our login page. We will then send you a link where you can enter a new password to your account. If you have forgotten your username, please contact support.

How long does it take for a deposit take to reach my account?
This varies from provider and country. More information can be found when you chose your loading option in your back office.

What currencies does PLAYMOG support?
We are currently only offering games in EUR. More currencies will be added later.

How can I update my details, such as my email address?
You can update your email address and password in your back office. Your personal information can only be updated by our support team due to KYC requirements. Simply contact support to edit your address details. They might ask for additional information, to document your address.

Can I have more than one account?
You can only have one account with us.

What deposit methods does we accept?
We are always trying to offer the easiest and most affordable loading options. In your back office you can find the different options available.

How long does a deposit take to reach my account?
This varies from provider and country. Most deposit options are instant.

Can I deposit to an account that is not in my name?
No, you can only fund an account held in your name.

Do we charge any fee for deposits?
You will have to cover any fees related to you funding your account. Our transparent gambling approach means that we cannot cover any fees.

What is the lowest amount I can deposit?
You can fund your account with as little as 10 euros (will vary from different funding options).

What is the lowest amount I can withdraw?
You can withdraw a minimum of 20 euro.

I made a deposit but, it never reached my account?
If a deposit has taken longer than usual, and it has not been credited on your account, kindly send us a screenshot of the missing deposit and we will find it for you. The more information we can get, the easier it will be for us to avoid similar issues in the future.

Can I try any of the games without spending money?
We offer a slot machine game for free where you can win tickets for our games.

Do I need to verify my account before I make a deposit?
All accounts are verified by an email sent you to activate your account, for smaller deposits further verification is normally not required, but it could be required to ensure you are over 18 years.

Do I need to verify my account before I make withdrawals?
Withdrawals of more than 1000 euros per year requires that your account is verified, this is done by sending us a copy of your ID and a recent utility bill.

How long does it take to verify my account/documents?
We aim to verify your account immediately when you send in the documents, however there might be some delay due to high amounts of requests

Is it safe to share my identification documents with you?
All documents received from you are kept in a secure environment and are only accessible by personal which need access to the documents.

How can I close my account permanently?
Please note that we cannot delete your account details due to legal requirements if you have made deposits, we need to keep the game history of all players for a certain time. If you would like us to close your account permanently, please contact our support team which will guide you through the process.


We are all about fair and transparent gambling

CONTACT

If you need any help please dont hesitate to contact our support team.

moc.vbgom@gomyalp

This website is operated by Massive Online Gambling (MOG) B.V., a company which is fully licensed and regulated to offer gambling by the laws of Curacao under the Curacao Gaming Authority license number 1668/JAZ. Note that you can only gamble if you are of legal age and our games are available in your country of residence (we do not accept players from USA, The Netherlands, France, Spain, and Curacao). We take our social responsibility seriously; we enforce strict player limits to ensure our players gamble responsibly. Financial transactions taking place on this website are managed by MOG B.V./MOG LTD./MOG AS.

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